» Support

ABOUT AUTHENTICITY

Thanks for choosing TUGBOAT. To provide better service, TUGBOAT has been updating our authenticity check system since August, 2022. Therefore, you may find the Code sticker on your TUGBOAT in either form as follows. They are both original from TUGBOAT.

Check out more ways to distinguish anti-counterfeiting products tips please click here

SECURITY CODE CHECK

Query results:

INSTRUCTIONS

WARRANTY PERIOD

Equipment
Equipment in the bullet replacement product within 90 days from the date of purchase as shown on your invoice or, if no invoice is available for reference, within 90 days from the date of manufacture.
Disposables and Smoke Shells
The disposable products and the smoke cartridges in the bullet replacement kit are consumable and are not covered by warranty after use. Please do not refuel returns if there are quality issues upon receipt.

DISCLAIMERS

Problems caused by human damage and misuse are not covered by the warranty. Any hardware disassembly or modification is at your own risk and the warranty is void.

FAQ

What are the advantages of your brand disposable e-cigarette?

Bullet-exchange electronic cigarette products, sticks using popular styles and trendy color schemes, product types are abundant. Control chip from simple charging control to running light, power display, vibration and other functions to provide a choice. Smoke cartridge is the use of our HYCOON super-conducting cotton technology, pure natural organic cotton core heating wire taste pure and high restoration. Cigarette bullets carry the HYCOON patented technology mainly to solve the risk of oil leakage and condensation problems, the current sales of cigarette bullets from last December to date has reached more than a million, is a great taste experience.

What are the advantages of your brand bullet replacement e-cigarette?

How to guarantee the delivery time of your brand products?

Usually the delivery time we reply to customers is 100% accurate, in strict accordance with the standard production process, to do effective control of each link of the time node, the general delivery time for new customers is 20-25 days, from the second order, the delivery time is 15 days.

Is there any certification ESMA, TER, TPD?

Our products have relevant certifications, including ESMA for the Middle East market, TPD certification mainly for the European market, and TER for the Kuwait market.

The minimum order quantity, the minimum order quantity of customized models, how to price the customized models with insufficient minimum order quantity?

A one-time custom single flavor from 10,000, the total order of no less than 50,000; change the bomb model host from 20,000 (no more than four body appearance color, each additional color customization quantity increased by five thousand, the custom volume of cigarette bombs no less than 200,000. (The specific quantity can be based on customer quality submitted to the project discussion to determine the actual contract quantity as well as unit price.)